The Importance of Customer Service
While I have not been working in IT for very long (just started at an IT business last August) dealing with customers has been a part of every job I have ever taken on. From a lowly snacks cashier at a movie theater to a job fielding customer service calls and creating trouble tickets for a big company, one thing has remained a constant - customers just want to be heard without any resistance. When customers aren't very happy with your service, or the service of a company that you represent, their seemingly adversarial tone can trigger a natural tendency to be on the defensive. I had to train myself hard to be sympathetic to a customer's plight. Sure, in my mind it was trivial but to them it meant the world that I just listened and tried everything I could to help. How does this translate to IT you may ask? What could a job in which you repair, manage, and maintain technology have anything to do with social behaviors? Well, everything! Your duty is not only to the technol...