A Physical IT Presence
When most people hear the word IT, it conjures up images of a technician or help desk employee leaning back in their desk chair twirling their mustache as he mutes the line to laugh maniacally at your woes and ignorance! That may be a slight exaggeration but a lot of people see the IT person as the bad guy or a necessary evil. It doesn't have to be that way though. As an IT person, you should be the first person employees of a business think of as their helping hand to get their issues resolved, not as someone they reluctantly call for assistance. I recently started a job at a small IT company with a hand full of small to medium business clients. The first couple of days were spent making the rounds to all of our clients so that I could meet them and get to know their staff. My boss told me that the most important aspect of this meet and greet was that our clients got to put a face to the voice over the phone. They got to know me on a personal level. I got to hear their st...
